COMMONLY ASKED QUESTIONS
Need assistance? Please check out our answers to some of the most frequently asked questions below.
If you can’t find the answer to your question here, get in touch with us at info@llcoolcoats.com.
WHAT IS YOUR RETURN POLICY?
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We have a 15 day return policy.
Unfortunately, if the 15 days have passed since your purchase, we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Click here on more info on returns.
CAN I USE THE BODY WASH ON MY PUPPY?
While our products are safe and gentle, we recommend using our product on puppies 8 weeks or older. They are also safe enough to use on a daily basis.
These products are for external use only. Keep away from children.
DOES THE BODY WASH SMELL LIKE VINEGAR?
Our body washes have a light vinegar smell as we calculated just the right amount to reap its benefits. In any case, once you lather up pet, the smell disapes and the fresh scent takes over.
IS THERE A DIFFERENCE BETWEEN BODY WASH AND SHAMPOO?
Yes, there is! But the better question to ask is... would you wash your body with shampoo? There is a difference between the human body and our K9 friends, but we still have to care for their coats as we do with ours. Shampoo formulations are bit abrasive towards the skin, whereas, body washes are gentler and help hydrate the skin. Hence, when you have healthy, hydrated skin it translates to a healthy coat. Also, when you have an active pet you can use our body wash more frequently without drying out your pets coat.
HOW TO USE PRODUCT?
Shake bottle well before every use ~ Thoroughly wet coat with warm water ~ Pour generous amount of body wash ~ Work up a creamy and rich lather by massaging the bath wash ~ For best results, let the wash sit for 3 - 5 minutes ~ Rinse out